Right of cancellation

Right of cancellation

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You have in principle a 14-day right of withdrawal. Please send us your revocation within 14 days after receipt of the goods (the postmark is decisive). Please send the goods back to us with the revocation.

We will refund payments as soon as we have received the goods. The revocation is to be sent to: Plantanic GmbH, Reinacherstrasse 129, 4053 Basel

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You will bear the return shipping costs.

Please note that once sealed and certain products (see list below) have been opened, we cannot grant a right of withdrawal for reasons of health protection as well as hygiene.

We also reserve the right to deduct compensation for possible damage or excessive wear of the packaging from the purchase price to be refunded.

The following is the list of products that are excluded from the right of withdrawal:

  • Food / beverages
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  • Nutritional supplements
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  • Copyright protected items (CDs, DVDs or books after opening the original packaging / unsealing)
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  • Hygienically delicate items